Terms of service

1. Definitions

• Service: the Netvett platform and ancillary tools we make available.
• Customer: an employer, agency, local authority commissioning unit, school, MAT, training provider, or other organisation subscribing to or piloting Netvett.
• User: any individual authorised to access the Service (including workers, recruiters, auditors, trainees, or Customer administrators).
• Content: data, uploads, vacancy descriptions, attestations, coursework, correspondence, or other materials submitted through the Service.

2. Eligibility

You must be at least 18. Customers must operate lawfully within their sector. You must supply accurate registration information and keep credentials confidential (including activating phishing-resistant authentication where offered).

3. The Service

Netvett provides software for workforce verification, onboarding workflows, allocations, training attestations, and related evidence surfaces. Features may be phased, flagged, pilot-only, or region-limited.

Except where expressly agreed in a separate order form, Netvett does not promise uninterrupted availability. Maintenance windows may be announced when practicable.

4. Customer obligations

Customers are responsible for:

• instructional duties toward their Users (employment law, safeguarding, safeguarding policies);
• lawfulness of vacancies, rates, disclosures, and any payments they initiate;
• securing SSO or IdP integrations they control;
• back-to-back contractual flow-downs with suppliers or subcontractors where procurement rules require;
• not using the Service to discriminate unlawfully or breach sector regulators (CQC, Ofsted, SIA, etc.).

5. Workers and professionals

If you apply for engagements through Netvett, you remain responsible for the accuracy of your profile, Right to Work artefacts, licences, immunisations where relevant, and attendance obligations once engaged. Employers make final hiring choices unless a separate written mandate says otherwise.

6. Payments / Stripe Connect (where activated)

Where payout features operate via Stripe Connect, Stripe's terms supplement ours. Fees, timelines, refunds, disputes, chargebacks and regulatory filings remain primarily between Customer, Worker, Stripe, and HMRC as applicable — Netvett provides the integration channel only unless an order expressly states broader responsibilities. Any financial services licences required for Customer conduct sit with Customers where the law places them there.

7. Acceptable use

You may not:

• circumvent security controls, scrape data at scale contrary to robots rules we publish, or stress-test production without consent;
• introduce malware or attempt unauthorised access to third-party tenants or sandbox data;
• upload unlawful content or special-category personal data unrelated to lawful recruitment or training workflows;
• resell dashboard access absent written permission.

Suspected breaches may lead to suspension, referral to regulators, or law enforcement notices consistent with Privacy policy commitments.

8. Intellectual property

Netvett owns the Service, trademarks, UX, telemetry libraries, APIs, SDKs, accompanying documentation and updates. Except for the licences below we reserve all rights.

Customers receive a limited, non-exclusive licence to access the Service for internal business purposes during subscription or pilot scopes. Users receive a licence to interact with components necessary for legitimate participation.

You grant Netvett a sublicensable, worldwide licence to host, encrypt, analyse (for fraud prevention and roadmap metrics), aggregate, audit, snapshot, transmit, reproduce, backup, and display Content strictly to operate, secure, assure, demonstrate compliance for you, and improve the Service. Anonymised or aggregated benchmarks may be generated without identifiers.

9. Confidential information

Each party protects the other's Confidential Information using at least reasonable care. Statutory disclosures (regulators, subpoenas) are permitted with notice unless legally prohibited.

10. Disclaimers

Except where unlawful to exclude: the Service is provided "as is" and "as available". Netvett disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permissible. Netvett is not liable for staffing outcomes, safeguarding incidents that occur offline, or the conduct of counterparties encountered through the marketplace features.

11. Limitation of liability

Nothing excludes liability that cannot legally be excluded (including death/personal injury caused by negligence, fraud, or other statutory carve-outs).

Subject to the preceding sentence Netvett's aggregate liability arising out of or related to the Service in any rolling twelve-month window is capped at the greater of (a) £5,000 or (b) the fees actually paid to Netvett for the Service during that period (excluding pass-through disbursements).

Netvett is not liable for consequential, indirect, special, punitive, or exemplary losses; lost profits or goodwill; or regulatory fines levied solely due to Customer policy failures. Each party acknowledges this allocation reflects SaaS economics and insurance profiles.

12. Indemnity (Customers)

Customers indemnify Netvett against third-party claims arising from Customer Content, wage or tax withholding instructions, safeguarding failures inside Customer-managed processes, or breach of labour law — except where finally adjudicated attributable solely to Netvett wilful misconduct.

13. Suspension / termination

We may suspend access for credible security risk, lawful order, unpaid fees (once billing is live), programme misuse, or end-of-pilot sunsets. Accounts may retain audit snapshots per our Privacy policy.

14. Governing law and courts

These Terms are governed by English law. The courts of England and Wales have exclusive jurisdiction, subject to any non-waivable rights you may have as a consumer.

15. Contact

General trust line: trust@netvett.com
Data protection enquiries: dpo@netvett.io
Security: security@netvett.io